The article starts out discussing ITAMCO:
"THIRTY CRITICAL MACHINE TOOLS at ITAMCO have been selected to provide real-time, accurate information about their performance. Improvement opportunities will become apparent to everyone, from machine operators to the Chief Financial Officer. “Right now, we don’t know what we don’t know,” said Joel Neidig, an engineer at ITAMCO. That’s a typical problem for manufacturing facilities that rely on verbal and paper records to evaluate machine performance and workflow. Machine statistics are very difficult to gather and organize into any kind of coherent picture. If machine data is tracked manually, the information might be outdated before it’s compiled or inaccurate."
Below is a quote that I really like by A.J. Sweatt: